F.A.Q

ORDERING

What if I typed the wrong email address?

Please contact us so we can change your email address. What We can change your email, name, and address. Please be remembered that we cannot change your order.

Are there any exchange rates?

All of our transactions are based on US Dollars. If your credit card is based in another currency, your order total will be calculated by the daily exchange rate of the date your card issuer processes the transaction.

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

What Do I Do If I Have Missing Items In My Order?

If something is still missing, please contact us immediately.

SHIPPING AND CUSTOMS

When will my order be processed?

All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.

We process orders between Monday and Friday. Orders will be processed within 2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on Sunday.

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

Can I change shipping address?

Typically, it is possible to change the address before we submit to ship. If you want it changed, please contact us ASAP. You can change your order shipping address by sending to wrsbtwm@hotmail.com, online chat.

 RETURNS

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days of receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received incorrect merchandise, missing, and/or defective. Please include your order number, photographs of the item(s), and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.